L’Oreal aren’t the first and won’t be the
last of the big companies who have had their hands burnt trying to enter the
Chinese market through using their marque brands from Western markets. When
thinking of China the concept sounds like a great one at face value. A thriving
market and prospering economy that continues to grow has resulted in an
increase of consumers with significant disposable income. With this in mind why
wouldn’t companies who sell high margin, luxury items like L’Oreal not want to
exploit the market and grow their brands? However the reality is that the
target market just aint buying it
There are a number of theories as to why
companies like L’Oreal might be struggling in new markets. The Brand Avenger
would argue one of the key reasons L’Oreal has struggled is the assumption that
one single universal brand approach is strong enough to stretch across all
markets in both the West and the East. This assumption is a problem that more
and more companies will begin to experience as they become more global. In essence L’Oreal’s decision to target
Garnier products in the market with no differentiated approach is either naïve or
lazy. It is for that reason L’Oreal this week deserves to be critiqued by the ever-watching
eye of The Brand Avenger.
Of course its not all doom and gloom for
L’Oreal and they certainly are far from taking the decision to entirely remove
themselves from expanding into the Far East. Through acquiring local companies
in the Chinese market L’Oreal are demonstrating that they understand the
mistakes in their previous strategic approach and are preparing themselves to
do something about it.
As the market becomes more and more
saturated with imported foreign brands localization will become the key as
opposed to globalization. Put simply
companies like L’Oreal will have to work harder to understand the new segments
of customers they are exposed to. Through investing in the right
infrastructure, researching the market thoroughly and adapting the product
offering to meet the needs of the base, investing in the Chinese market might
just still be worth it yet for the French facial experts.
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